Covid-19 Protocol Updates:
(Last updated on March 28th, 2022)

We would like to address the recent lifting of mask mandates in the province of Ontario.

We have received many inquiries as to how this will affect the functioning of the clinic.

Our door remains locked. Please call the clinic when you arrive.
For the most part, we are continuing with curbside service.
If you are entering the clinic, we respectfully ask that you wear a face mask. The health and safety of our staff is of utmost importance

As much as we would love to see our clients back in the clinic and with majority of the population being vaccinated, we as a clinic have decided that we will be continuing with curbside care (where we retrieve pets from clients outside of the clinic) for the foreseeable future. Our primary consideration is the health and wellbeing of our staff and clients & we want to continue to be able to stay open and provide the best care possible to our patients.Thank you in advance for your understanding during a very challenging time. We look forward to welcoming you back into the clinic once we feel it is safe to do so.

Best wishes & warmest regards,
Dr. Ang & the Canyon Hill Team

OTHER IMPORTANT COVID INFORMATION:

Please be aware and respectful of the fact that wait times will be longer than usual. While we make every effort to remain on schedule, it is sometimes not possible. We ask for your patience and understanding during this time.

Please note: Abusive language and behaviour towards our staff & doctor will absolutely not be tolerated.

As Ontario continues to lift Covid-19 mandates, we as a clinic will closely monitor what this means for us and how it will affect our clients and patients. We understand how difficult it has been this last 2 years to bring your pets to us and drop them off at the door. We know how deeply you care for your fur babies and how much you want to be inside to comfort them during their visits.  

  • Thank you to all of our clients who have been so patient with us throughout this time. We have had increased wait times & busy phone signals when you try to call – we apologize for this tremendous inconvenience.
  • For payment: We have a wireless debit/credit machine, which we can bring outside at your convenience. We accept Visa, Mastercard, Debit, cash, and e-transfers.
  • Grooming: Our grooming salon is open for business. Please try as best you can to pre-book your pet(s) appointments.
  • Surgery: We continue to perform both elective and non-elective procedures. We are currently booking a minimum of 8-12 weeks in advance. Please try your best to pre-book your pets for their spay and neuter procedures and we will do our best to accommodate our patients’ needs.
  • Hours: From Monday-Friday, we are open from 9:00am – 7:00pm. On Saturday, we are open from 9:00am – 2:00pm.
  • For grooming, surgery, and other drop-off appointments, drop-off is between 9:00 – 9:30am. *If an earlier drop-off time is needed, please let reception know and we can usually accommodate this.
  • You can email us: CanyonHillAnimalHospital@gmail.com

If you have any symptoms of illness (e.g. coughing, sniffling, fever, etc.) *DO NOT* come to the clinic.

If you have recently interacted with a person who has tested positive for COVID-19, *DO NOT* come to the clinic.