COVID-19 UPDATE AS OF NOV. 27TH, 2020 – CLINIC PROTOCOLS & TEMPORARY CHANGES DUE TO THE COVID-19 OUTBREAK:

FACE MASKS ARE MANDATORY BOTH INSIDE & OUTSIDE. If you are interacting with any of our staff, a properly fitted face mask is required.

If you have any symptoms of illness (e.g. coughing, sniffling, fever, etc.) *DO NOT* come to the clinic.

If you have recently traveled, *DO NOT* come to the clinic.

If you have recently interacted with a person who has tested positive for COVID-19, *DO NOT* come to the clinic. 

• Thank you to all of our clients who have been so patient with us throughout these last few months. We have had increased wait times & busy phone signals when you try to call – we apologize for this tremendous inconvenience.
• We are back to seeing all appointments and doing elective surgeries & our grooming salon is open for business!
• The clinic remains on lockdown. This means that we are still not allowing people to come into the clinic. Instead, we ask that you call the clinic when you arrive:
  • For appointments: we will come outside to retrieve your pet from your car. We ask that you wait for your pet in your car or in a non-crowded area outside the clinic.
  • For picking up supplies (medication, food, etc.): call the clinic when you arrive and we will bring your order out to you.
  • If your pet must be accompanied for safety concerns then we will allow 1-2 adults to come in and assist with the appointment. Masks and gloves are required.
• For payment: We now have a wireless debit/credit machine, which we can bring outside at your convenience. We accept Visa, Mastercard, Debit, cash and e-transfers.
• Hours: From Monday-Friday, we are open from 9:00am – 7:00pm. On Saturday, we are open from 9:00am – 2:00pm.
• Drop-off appointments: For grooming, surgery, and other drop-off appointments, drop-off should be between 9:00 – 9:30am. If you need to drop your pet off earlier, please let the receptionist know and we should be able to accommodate earlier drop-off on a case-by-case basis.
• We are able to order supplies as usual. There is currently no backlog through our supplier. We still highly recommend ordering these things 1-2 weeks in advance of when you will need them.
• You can always reach us by email at: CanyonHillAnimalHospital@gmail.com
• Due to all of these changes, wait times may be longer than usual. We ask for your patience as we continue to navigate through this crazy time together.