COVID-19 UPDATE AS OF SEPT. 2ND, 2020 – CLINIC PROTOCOLS & TEMPORARY CHANGES DUE TO THE COVID-19 OUTBREAK:

• Thank you to all of our clients who have been so patient with us throughout these last few months. We have had increased wait times & busy phone signals when you try to call – we apologize for this tremendous inconvenience.
• We are back to seeing all appointments and doing elective surgeries & our grooming salon is open for business!
• The clinic remains on lockdown. This means that we are still not allowing people to come into the clinic. Instead, we ask that you call the clinic when you arrive:
  • For appointments: we will come outside to retrieve your pet from your car. We ask that you wait for your pet in your car or in a non-crowded area outside the clinic.
  • For picking up supplies (medication, food, etc.): we have placed a table outside our front door. We will place your supplies on the table once you arrive. If you prefer, we can also put supplies directly into the trunk of your vehicle.
  • If your pet must be accompanied for safety concerns then we will allow 1-2 adults to come in and assist with the appointment. Masks and gloves are required.
• For payment: We now have a wireless debit/credit machine, which we can bring outside at your convenience. We are still accepting cash and e-transfers.
• Hours: From Monday-Friday, we are open from 9:00am – 7:00pm. On Saturday, we are open from 9:00am – 2:00pm.
• Drop-off appointments: For grooming, surgery, and other drop-off appointments, drop-off should be between 9:00 – 9:30am. If you need to drop your pet off earlier, please let the receptionist know and we should be able to accommodate earlier drop-off on a case-by-case basis.
• We are now able to order supplies as usual. There is currently no backlog through our supplier. We still highly recommend ordering these things 1-2 weeks in advance of when you will need them.
• You can always reach us by email at: CanyonHillAnimalHospital@gmail.com
• Due to all of these changes, wait times may be longer than usual. We ask for your patience as we continue to navigate through this crazy time together.
• Face masks are now mandatory. Please wear a mask when interacting with members of the clinic to prevent potential viral transmission. If you have any symptoms of illness (e.g. coughing, sniffling, fever) *DO NOT* come to the clinic. Call the clinic and we will arrange accommodations for you.

We thank all of our clients for their understanding and patience during this time and we’re hoping that everything will be back to normal soon!